Question 1

How does the free trial work?

Accepted Answer

We offer a 14-day free trial with full access to all features. No credit card required to start.

Question 2

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or change your plan at any time. Changes apply immediately and pricing is adjusted proportionally.

Question 3

How do I integrate the widget on my website?

Accepted Answer

The widget integrates with just 3 lines of HTML code. It works on any website, WordPress, Wix, or any CMS.

Question 4

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards through Stripe, and also Redsys for customers in Spain. Your customers can pay with Visa, Mastercard, American Express and more.

Question 5

Are there any booking fees?

Accepted Answer

We do not charge booking fees. You only pay your fixed monthly subscription. Payment gateway fees (Stripe/Redsys) are separate.

Question 6

Do you offer technical support?

Accepted Answer

Yes, all plans include email support. Higher plans include priority support and live chat.

Frequently Asked Questions

General

How does the booking platform work?

What types of businesses is this service designed for?

How easy is it to manage within the platform?

Payments and Fees

Who controls the booking payments?

What payment methods can I accept?

Integration and Setup

If I already have a website, can it be integrated?

If I don't have a website, do I need to hire hosting or a domain?

If I sign up for the service, how long does it take to get it running?

Plans and Commitment

Does the system have any type of commitment or lock-in period?

Which plan is best for my business?

What does the trial period include?

What happens if I exceed my plan limits?

Do you offer custom plans for large enterprises?

Technical Features

Does it work in multiple languages?

Can I manage multiple beaches or different zones?

Does it integrate with my hotel's system (PMS)?

Do customers need to create an account to book?

What happens if there's a technical problem or I need help?

Is there a quick search feature in the dashboard?

Can I switch the dashboard to dark mode?

Is there an interactive guide to learn how to use the dashboard?

Security and Privacy

Is my customers' data secure?

Can I export my data if I decide to change systems?